Originally Posted by
Sean Peever
Just called today, got the call Center in Toronto. Over a 25 min wait because of the events out there. Couldn't get the yyc team which was so so soooooo annoying. Went to the lounge desk, they called the yyc team and gave them my phone number. Amazing top notch yyc. Team called my cell immediately and helped me out so fast and so great!!
Got a call back from the call center over half an hour later while I was boarding asking what they could do to help. If I had waited for them, then they wouldn't have been able to.
You should post this in the Q&A thread. There have been quite a few posts here and there about the concept of the centralized concierge call centre.
You experience also shows that it is not working and/or not efficient.