Originally Posted by VaguelyAsian

I have successfully transferred service to new accounts within the same household after the contract was up simply by using a family member's social. There isn't any gap in service and last time I got to keep the same equipment without needing to have a tech do a swap. This time around, they had me schedule an appt for a tech to come to my house where they will do the transfer of equipment (seems backwards, but I talked to two reps and there wasn't a way around this).