FlyerTalk Forums - View Single Post - [ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG
Old Dec 29, 2014, 7:18 pm
  #1283  
ZenWorld
 
Join Date: Mar 2012
Programs: Marriott & SPG Plat, HH Diamond, Accor Plat, ex-Fairmont Plat, ex-Swissotel Eleva
Posts: 710
I had sent supporting evidences to the BRG team on 2 out of my 4 rejected applications, as the rate was still around when I received the rejected replies.
The screenshots I took was within 1 hour of the rejected replies, and I replied within an hour or 2 after I got the rejected email.

It has been more than 3 days (more than 72 hrs) and I have yet to hear a response.

Is this typical (BRG Teams - Do they work on weekends?)

I think by now, I am sure the rates would have changed. So I am not sure how fair it will be to respond to my queries if the BRG team checks the website and the rates have increased. But it will still be good if I can hear from them.
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