My three small ($100 ea) hallmark.com orders posted promptly in early Jan, HOWEVER my three big ($800 and two for $900 ea) hallmark.com orders have not posted meaning that I'm missing 312K points.

When I call Goldpoints customer service they are always friendly BUT never helpful in my opinion, I feel like they are stonewalling me. I did a FT search and saw where some people got action a few months ago by faxing a Mr. Schrum who is supposedly the big-cheese of Carlson Marketing so I finally faxed him this morning, if this fails to get me a satisfactory action/reply I'll fax a Ms Nelson who is supposedly the CEO of Carlson - what more can we do?