Originally Posted by
Baze
And those families and children could have ben on any airline doing the same thing. Don't see how that can be attributed to UA/UX.
Absolutely, you are correct. It is the way the situations were handled. I have traveled with young children, been there, done that. That is not my main complaint.
I don't live in a hub city, I fly frequently and most of it is international business first. I have been very disappointed in the service I received in the last year. The service is mediocre at best. My location hinders my choice of airline. I think UA can do better in many ways.