Originally Posted by
johnnie198x
I have to disagree here. When it comes to customer service, Amex is the best, and they have good processes in place. When I call, most reps (Amex and Citi) can solve my problem on the spot, and I rather get put on long holds. I need to get the job done, so I don't care if they uptight. What makes me pull Amex out of my wallet before any other cards is the easy of additional benefits.
Have you tried purchase protection or return protection of both cards? Amex would win in a landslide.
IME, for ~$100 item,
Amex: file online, get credited to the card before I can send in receipt
Citi: call in to get a form, fill out form, sign and fax. Wait 7-10 days to get a check
For ~400 item:
Amex: file online, get credited within 3 days before I can send in police report
Citi: call in to file, fill out and sign, get notarized statement, and fax. Wait 7-10 days to get a check
Now
Here I agree wholeheartedly.
I had several computers die in the last 5 years,while still within AMEX warranty. Filed a claim and got reimbursement quite quickly for each. My only out of pocket expense for each replacement computer was that I had to pay for and send in a diognostic explaining what was wrong with the thing
Another thing,
yes, generally you have a job to do when it comes to calling customer service.
But in general, it's still kind of nice to talk to somebody knowledgeable but at the same time personable. (For the same reasons people want good customer service in the first place) if someone has a problem, they should feel confident that the person who answers the phone is the right balance between knowledge and friendliness, in order to get a job done in both timely and polite manner