My account was also suspended & I hadn't clicked on anyone elses email offers after reading about it here.

My crime? My husband & I both have an account. We both redeemed on the same day to the same address......

I called them (emailing is useless), explained the situation that most married people live together & might also have separate mypoints accounts, and they reinstated us.

I've just about given up on shopping through their portal. I have to fight for the points 50% of the time.

Made a lot of purchases in Dec - half didn't post until I contacted them in Jan. They posted them - but as Jan points. Guess what? They probably won't count toward the promotion.

So, I give up. Goldpoint for me.

Mary