Originally Posted by
rgAAFT
I generally agree with your views... But I will be the first to admit... I don't generally like Amex customer service , even on the plat card. (I always feel like, the platinum card reps are always so up tight and impersonable, as they always make me feel as though they are extremely busy and are doing me a great service to take some time out of their "busy" day to answer our (infrequent) calls (instead of the other way around) Even my mom who is the primary account holder, feels this way) (to my knowledge we always get US reps on plat card)
Citi on the other hand, I always receive genuinely good custumer service (even, I dare say excellent), but please don't call me a citi Fanboy...
I have to disagree here. When it comes to customer service, Amex is the best, and they have good processes in place. When I call, most reps (Amex and Citi) can solve my problem on the spot, and I
rarely get put on long holds. I need to get the job done, so I don't care if they uptight. What makes me pull Amex out of my wallet before any other cards is the easy of additional benefits.
Have you tried purchase protection or return protection of both cards? Amex would win in a landslide.
IME, for ~$100 item,
Amex: file online, get credited to the card before I can send in receipt
Citi: call in to get a form, fill out form, sign and fax. Wait 7-10 days to get a check
For ~400 item:
Amex: file online, get credited within 3 days before I can send in police report
Citi: call in to file, fill out and sign, get notarized statement, and fax. Wait 7-10 days to get a check