Originally Posted by dkerr

First I commend you for the proactive notification to your users. Thank you.

Second I am pleased and reassured that AA/US are working with you to fix as I strongly suspect that certain other major U.S. carriers would not care less.

I am exec plat on AA (but will drop to plat next year) and the fact that AA have stronger support for expertflyer than DL or UA makes me more loyal to AA. This is a differentiator for AA and you should let them know that their frequent flyers appreciate this.

Thank you
DAK