FlyerTalk Forums - View Single Post - Award seat available online but phone agent cannot see it (not a "phantom" award)?
Old Dec 16, 2014 | 9:45 pm
  #7  
channa
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This is a known issue with new flights and SHARES. It takes an extra few days before they're sometimes loaded into SHARES. The website may even show them because it queries ITA, IIRC, but it won't confirm because SHARES doesn't see them yet.

I had this earlier this year with the new TK flight SFO-IST. The issue has been going on as far I can remember back in the CO days.
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