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Thread: Award seat available online but phone agent cannot see it (not a "phantom" award)?
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Old Dec 16, 2014 | 9:37 pm
  #5  
mherdeg
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Originally Posted by godsquare
The thing is, my phone agent cannot even find the flight itself.
Yeah, the phrase "long sell" refers to a reservation-system process where you assert that the flight exists; like, you type in commands which say

"add a sector on NH174 NRT-IAH 03 Nov"

and then the reservation system accepts, or denies, your command. No "finding the flight" needed.
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