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Thread: Award seat available online but phone agent cannot see it (not a "phantom" award)?
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Old Dec 16, 2014, 8:20 pm
  #2  
sbm12
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
I had similar issues with LH404 recently (the late FRA-JFK flight). Ask the agent to try to "long sell" the segment. It should come back confirmed if there really is space.
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