I've been redeeming MyPoints for Marriott certs for a long time with no problems. They usually came within ten days. That all changed in May. I ordered a cert in early May and the points sat in a "waiting to be redeemed" status forever. I e-mailed MyPoints and they said that it now takes up to thirty days for them to issue the cert and to e-mail them again after 30 days. On the 30th day they put the points back into regular status and didn't issue the cert so I e-mailed them and reordered. As of today I don't have the cert or an answer from them! What's going on here?