Old Dec 14, 14, 6:40 pm
Join Date: Aug 2013
Posts: 14
I used this benefit last month during the thanksgiving holidays. I am still waiting on the statement credit. It did not post on this statement so it doesn't seem as quick as the airfare credit.

In regards to the data point, it works as others have described. You call/email the concierge team. They gather information and pass it on to the travel team (CWT). The travel team then provides options, then you contact the travel/concierge team again to confirm the reservation. I found the rates were the best available rate published online or lower.

I also found you will enjoy this benefit and experience more if you already do the initial research so one you call you can then immediately direct/guide them to the hotel and rate you want. Hope this helps. Jeff.
Fujitsujeff is offline