Originally Posted by cxua

I wanted to give an update to this case. I received a letter from Chase saying that my case has been resolved and closed, all credits Chase issued will remain permanently on the account. They did not give a reason as to what Grayhound did or did not do.

So essentially my fight with DCC was successful. However of course I wasn't doing it to get a free meal, but rather to stop this forced DCC behavior from merchants. I have eaten at the same restaurant 3 times since I lodged the complaint, but paid with a local HKD card.

I will say that going through this process was not a cake walk, as Chase doesn't really want to deal with a charge back, and the reps do not really understand the principle behind it. I was lucky to have one that completely sided with the average customer.