So, I purchased a block of points for myself and one for a friend. Today I got a pair of emails from Elevate saying that there was an issue with my credit card and that the purchases did not go through. After an afternoon of useless customer service (Virgin tried to send me to Points.com, which sent me back to Virgin, which then said they couldn't help, I had to use the website, and that the only way to deal with this was to email the Elevate team (which has no phone number to call) and that such an issue could take 6-8 weeks to resolve), I've re-run the transactions but I am bracing for the transaction not to go through a second time. Please note how thrilled I am at this prospect.

Basically, does anyone know what my options are at this point? Customer service seems to be utterly useless.