Originally Posted by
nadir576
I know this is silly but I have a friend who closed her account without transferring ultimate rewards points. We are talking about 50K+ points so essentially two round trips within U.S.A. The account was close back in November when the annual fees was due and now we know the points are no longer in her profile.
Anyone has any luck in asking Chase to re-instate the points to another Chase UR earning account? In this case, points were earned using Ink and she currently has Sapphire and Freedom cards.
Thanks
This happened to my wife, but it was the CSR's fault. My wife asked the CSR to transfer the UR points from her CSP card to her Freedom card before closing the CSP card. However, the CSR forgot to transfer the points first and closed the account. We realized the points (around 30k) was not transferred and called back right away. The regular CSR was not be able to do anything for us, but she transferred us to some department and our points was reinstated. I am not sure if how long the account was closed matters in this situation.