Originally Posted by
beltway
Well, my DW's Chase card statement closed on Nov. 22, but the points -- including a 70K signup bonus -- have yet to post in her MR account. Points from the previous 2 months posted just fine, so we know the card is linked to the proper MR account.
We have inquiries in both to Marriott & Chase. I can't recall the last time I had an issue with Chase not promptly transmitting rewards shown on a printed CC statement, so I'm inclined to think the snag is on the MR side.
Survey says: it's Marriott's fault. Here's the email from them:
Dear Mrs. Beltway,
Thank you for contacting Marriott Rewards Guest Services. We appreciate the opportunity to provide you with information.
I do apologize but we are having some systems problems that are preventing these statement points from posting to your account. Marriott and Chase are working on this matter and hope to have it resolved shortly. We appreciate your patience.
Marriott values your patronage and considers it an honor to serve your travel needs. If I can assist you further, please reply to this email.
Regards,
XXXX XXXXX
Partner Specialist
Marriott Rewards Guest Services