Well, they are finally catching up with the CS e-mail. I got a couple of responses to other e-mails, as well as one notifying me that my missing points were posted (they gave me 2000 for the three days - which is about what I missed). I am not sure about the rule of 10 merchants. Their instructions still sal you can get up to 1000 points browsing, so I am not sure how you do it any other way. I am cashing my points now and will continue to click through for now (as long as they respond to e-mail).