Originally Posted by Biggie Fries

I had three rooms booked for an early January stay and one room booked for a late January stay.

Today the offers came out for January -- at least mine did -- and I wanted to take advantage of (a) the lower room rate and (b) the resort credit.

In an ideal world, I would have just re-booked these on-line and canceled the old ones on-line. The Mlife website being what it is, I can barely and rarely find existing reservations, much less cancel them. (Any tips here?)

So I called in to re-book. Always an adventure, calling into Mlife ....

I gave the CSA the four reservation numbers, my Mlife number, and the offer code. He said that only one of the reservations could get the resort credit. I said -- thinking he was referring to the early January three-room reservation set that, okay, them's must be the rules -- "fine," but surely all of the rooms could be re-booked at the lower room rate under the offer code. After a long siege on hold, the CSA came back to confirm that I could get the better room rate offered under the offer code, but only one resort credit among the four bookings.

Say what? The fourth booking was for a stay 3-4 weeks after the first one. Does this mean we can only use the offer code one time per quarter? We went around and around on this and he held firm.

If it's true, it's true, and that's life ... er, Mlife. If it's not, someone please tell me how to cancel out that fourth reservation on line so I can get the credit on the second stay, without so much time on the phone!

TIA