Originally Posted by
frenchft
Agree with you, but the worst thing is that they are not able to communicate (even not an email to members since new program) or post an update on facebook/twitter. Hope for them that the future will not be a BMI like ...
You're right - that's been a major failing, and a surprising diversion from A3's usual level of customer focus which I find very impressive.
I think the financial position is a little more promising than with BD though (the Q3 figures recently released were very good, and A3 seem to have a clear direction and a good handle on revenue management and route choices), so I wouldn't have too many worries on that score ...