Wow, that site is funny. I used to have a CO Visa from Chase. I cancelled it after 3 years because they would not offer me anything to sign up again and the previous year, they offered me 6k to resign then later told me this offer did not exist and they gave me only 1k. I had the various CSR's and Mgr's giving contradictory information and someone was lying... anyway aside from this, they were decent to me for other issues. They waived my late fee twice - I think it happened because I sent the bill in and after Anthrax, mail was taking longer than I anticipated (I still think that due dates for credit cards should be on postmarked date and not actual date of arrival because there is little proof of the date of arrivel...).

I noted that one person on that site said that Chase said that all CO mileage in the account would be lost if the credit card was cancelled. This is not true at all, I think the customer just misunderstood. What is lost are any unposted miles that were earned. Miles are posted monthly and once they are posted, they are there and out of Chase's control. If you cancel the card before a monthly posting, you lose that month's miles. That is why when I was going to cancel, did not use it for the last month.