Well, while ill take it as an 'upgrade' im more annoyed that given a full lot of bigger better cars, and my rental was only for 8 hours, that they didnt upgrade me until i complained. Posted the full story in another thread but upon arrival was given the volvo (as a plat, no mention of any upgrade), when i asked why i wasnt given a CLA the woman informed me they dont have them. Told her how much i dislike the misleading advertising and hate driving the volvos, she reluctantly said she could get me into a 3 series. If i hadnt complained that would have been NO upgrades for a plat given a full lot of Audi A4/A6/A8s, BMW 3/5 series, multiple nicer SUVS, and Benz E classes. Given that i was picking up at 11AM on a tuesday and returning that night, not exactly a peak time, trying to not upgrade was more irritating then anything else to me