Originally Posted by
TinDrum
Yes, I certainly did.
However, I do not understand why we have to kow-tow to Marriott.
In all other hotel forums on FT (which are no doubt monitored as well by the respective chains), there is no such imperative for reticence. So why should it be otherwise for Marriott?
More important, Marriott has made their LNF scheme a downright farce by evading claims by:
- not being able to find lower rates on OTA sites, even when these are clearly pointed out in the claim form
- by wrongly claiming compared OTAs use vouchers / are membership site and so on, when that is plainly not so
- by using excuses such as "currency differences" when they run out of other creative excuses to evade the claim
So if Marriott is fraudulently denying claims, what have we got to lose? On the other hand, listing such denied claims on FT would
hopefully shame Marriott into being more honest, though I would not bet on that.
My 2 cents, sometimes they just plain make mistakes. You just have to guide them to finding what you saw. Mistakes run both ways. Just as sometimes geographcally challenged they can be mathematically challenged. Just write them back with an explanation.
I have been shot down a few times on my initial claims but have only not succeeded on 2. You also have to be flexible on hotel choices. I will stay at the one where I can get an LNF as opposed to another Marriott where I can't.
For example Im staying at the Renaissance instead of the LV Marriott.