Originally Posted by
iflyuaaa
This is very common and widely documented but this is the wrong thread
If it's that common I would think some could cite a specific example I could look up.
Originally Posted by
BearX220
We also have reports now of people redeeming mileage awards in F, then finding themselves downgraded to Y at the gate because UA resold the F seat to another customer, this time for money.
Originally Posted by
LaserSailor
The same thing can happen on a cash ticket. You do get the price difference refunded or you can ask for the next available seat in the same class of service.
I would take a cash ticket over a rewards traveller if I were running the business, too.
If (a) this actually happens and (b) it's because the airline sold the seat out from under them, that is clearly an ethics violation and possibly actionable.
If this happens because of an equipment change or a flight cancellation or merged flights or something else then the airline has to move someone back. As long as they refund the differences
properly then it's called "life".
That's why I'm asking for specific examples. A whole lot of rhetoric about an airline managed by a mad cyclops with blood dripping from his fangs looking for a way to cheat people and eat their children. Frankly, the over the top rhetoric makes me less likely to believe the story is completely accurate.
(By "properly" I mean that if someone pays for F and is moved back, the refund the difference between what he paid and the lowest Coach fare that he *could* have paid. Not the difference between F and Y.)