Originally Posted by
EL AL Rep.
By the way, I think you misinterpreted the benfit of: "20% of the "extra" points earned via the CC can be converted to base point" :
As a FLY CARD Premium holder, up to 20% of the points you get for your purchases are being automatically considered a Basic Points.
For Example: if you are A GL member and you accumulated 1500 points for your purchases (CC points) , 300 of these points will be posted as Basic points and will be considered for upgrade to the next tier or for retaining your status.
These points would also be considered for Last Minute Upgrades.
Although poorly worded, I understood it just fine. I also understand that your job is to show LY on a positive note and show this as an enhancement rather than a devaluation, but it doesn't change the fact that it is not just a devaluation, but a huge one.
Liat, I'm hopeful that you understand why I'm disappointed. I'll be more than happy to write my full opinion and send it to you via mail. If you (and hopefully the LY management) are interested in hearing my opinion, please PM me an email address (or mailing address) of an executive in the Matmid department to which I'll be able to send my full, detailed opinion, backed with numbers. I'm hopeful that you'll be able to provide me with such a contact information. It will, hopefully, allow me to get in touch with those who made these decision and be able to explain it to them from mine (and many others) perspective.
However, I'm not too hopeful. This is LY, I know...