FlyerTalk Forums - View Single Post - Sixt repair estimate bill baffling and unacceptable

Nov 10, 2014 | 4:16 am

#6

SixtCustomerServices

Company Representative, Sixt Customer Service

Join Date: Nov 2013

Posts: 469

Sixt reply

Hi Sokamo,

Please note that we did contact the claims department on your behalf, and they will have emailed you directly.

Each Sixt country has a dedicated claims department who oversea and authorise any damage claims for rentals within their specific location. As I'm based in the UK, unfortunately I do not have any authority and cannot overrule any final decisions made by the German claims department. Therefore, if you wish to further dispute the claim, I would recommend speaking with them directly.

I'm sorry that I am unable to advise you more directly at this time.

Thanks, Jess.

Quote:

Originally Posted by Sokamo

Hi

Unfortunately, I've still haven't heard any feedback from you.
I did, however,receive a reply from the German office.

The reply is preposterous, where German law references are used not at their full meanings.

I would like to ask you whether the reply is prompted by you or if I should disput the claim once again and await your reply.

Please advise, as I would prefer to avoid any legal interaction because of this small fee.
However, should this be the final verdict from Sixt, I will be forced to stand my dispute via European Jurisdiction (Council Regulations NO 44/2001)

Thank you.

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