FlyerTalk Forums - View Single Post - SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]
Old Nov 10, 2014 | 2:49 am
  #67  
Starwood Lurker III
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by milesmuncher
0/1 on SPG Keyless attempts. I'd gone through all the steps ahead of time and the app said it had everything it needed and would send me alert on my checkin day when things were ready - but I never got that alert. Took the nice people at the front desk a few extra minutes to figure out how to get me a key since their system was showing me as having checked in already.

Not a huge inconvenience by any means, but I was excited to get to try it out so that's a bit of a bummer.
Hi milesmuncher,

Sorry for any inconvenince.

If you could reach out to the SPG App Assist Team via email at [email protected], they will be glad to log the issue and open a ticket to look into this.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
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