Mar 30, 2015, 12:29 am

FlyerTalk Forums Expert How-Tos and Guides

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SPG Keyless

List of SPG Keyless properties

Aloft Abu Dhabi
Aloft Arundel Mills
Aloft Asheville Downtown
Aloft Atlanta Downtown
Aloft Austin at The Domain
Aloft Beachwood
Aloft Beijing, Haidian
Aloft Birmingham Soho Square
Aloft Bogota Airport
Aloft Bolingbrook
Aloft Broomfield Denver
Aloft Brussels Schuman
Aloft Buffalo Airport
Aloft Bursa Hotel
Aloft BWI Baltimore Washington International Airport
Aloft Calgary University
Aloft Cancun
Aloft Cessna
Aloft Chapel Hill
Aloft Charleston Airport & Convention Center
Aloft Charlotte Ballantyne
Aloft Charlotte Uptown at the EpiCentre
Aloft Chesapeake
Aloft Chicago City Center
Aloft Chicago O'Hare
Aloft Cleveland Downtown
Aloft Cupertino
Aloft Dalian
Aloft Dallas Downtown
Aloft Denver Downtown
Aloft Denver International Airport
Aloft Detroit
Aloft Dongguan Songshan Lake
Aloft Dulles Airport North
Aloft Frisco
Aloft Green Bay
Aloft Guadalajara
Aloft Haiyang
Aloft Harlem
Aloft Houston by the Galleria
Aloft Jacksonville Airport
Aloft Jacksonville Tapestry Park
Aloft Kuala Lumpur Sentral
Aloft Las Colinas
Aloft Leawood-Overland Park
Aloft Lexington
Aloft Liverpool
Aloft London Excel
Aloft Miami - Brickell
Aloft Miami Doral
Aloft Milwaukee Downtown
Aloft Minneapolis
Aloft Montréal Airport
Aloft Mount Laurel
Aloft Nanhai, Foshan
Aloft Nashville West End
Aloft Nashville-Cool Springs
Aloft New Orleans Downtown
Aloft New York Brooklyn
Aloft Oklahoma City Downtown Bricktown
Aloft Ontario-Rancho Cucamonga
Aloft Orlando Downtown
Aloft Panama
Aloft Philadelphia Airport
Aloft Phoenix-Airport
Aloft Plano
Aloft Portland Airport at Cascade Station
Aloft Richmond West
Aloft Rogers-Bentonville
Aloft San Antonio Airport
Aloft San Francisco Airport
Aloft Seoul Gangnam
Aloft Silicon Valley
Aloft Sunnyvale
Aloft Tallahassee Downtown
Aloft Tampa Downtown
Aloft Tempe
Aloft Tucson University
Aloft Tulsa
Aloft Tulsa Downtown
Aloft Vaughan Mills
Aloft Winchester
Aloft Yancheng
Aloft Zhengzhou Shangjie
Aloft Zhengzhou Zhengdong New District
Element Arundel Mills
Element Dallas Fort Worth Airport North
Element Denver Park Meadows
Element Ewing Princeton
Element Fargo
Element Frankfurt Airport
Element Hanover Lebanon
Element Harrison - Newark
Element Houston Vintage Park
Element Las Vegas Summerlin
Element Lexington
Element Miami Doral
Element Miami International Airport
Element New York Times Square West
Element Omaha Midtown Crossing
Element Suzhou Science and Technology Town
W Atlanta - Buckhead
W Atlanta - Downtown
W Atlanta - Midtown
W Austin
W Barcelona
W Bogota Hotel
W Boston
W Chicago - City Center
W Chicago - Lakeshore
W Dallas - Victory
W Doha Hotel & Residences
W Fort Lauderdale
W Guangzhou
W Hoboken
W Hollywood
W Hong Kong
W Istanbul
W London - Leicester Square
W Los Angeles - Westwood
W Mexico City
W Minneapolis - The Foshay
W Montréal
W New Orleans - French Quarter
W New York - Downtown
W New York - Times Square
W New York - Union Square
W Paris - Opéra
W Retreat & Spa Bali - Seminyak
W Retreat Koh Samui
W San Francisco
W Santiago
W Scottsdale
W Seattle
W Seoul - Walkerhill
W Singapore - Sentosa Cove
W South Beach
W Taipei
W Washington D.C.

SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]

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Nov 7, 2014, 4:32 pm

#61

uxb

Join Date: Jan 2008

Location: JFK, DCA, BUR, YVR

Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN

Posts: 5,207

Quote:

Originally Posted by travelswithmyself

How do you know that?

My pass appears as a badge on my phone when I am near/at the property, but my permissions are set to never use location services for SPG.

Nov 7, 2014, 6:44 pm

#62

r415

Join Date: Jun 2008

Location: SFO

Programs: AA LTP 2MM, Marriott/SPG Rabid Plat w/Ambassador, HHonors Gold

Posts: 696

Has anybody had any experiences with how this affects Platinum upgrades? Given how some properties will not give out even standard suites without a little prodding, I would be a bit concerned about losing out on upgrade opportunities with this check in process.

Any official word from the lurkers or actual real-world experiences with this?

Nov 7, 2014, 10:02 pm

#63

travelswithmyself

Join Date: Sep 2012

Posts: 1,748

Quote:

Originally Posted by r415

This totally slipped my mind, yes I second that!

Nov 8, 2014, 10:33 am

#64

milesmuncher

Join Date: Apr 2011

Location: San Francisco, CA

Programs: UA Plat, Copa Pres. Plat, Hyatt Diamond, Hilton Diamond, SPG LT Gold, Marriott Gold

Posts: 769

Just booked a stay at the Element TSQ, checking in tomorrow night. Will report back on how it goes.

Nov 9, 2014, 11:11 pm

#65

milesmuncher

Join Date: Apr 2011

Location: San Francisco, CA

Programs: UA Plat, Copa Pres. Plat, Hyatt Diamond, Hilton Diamond, SPG LT Gold, Marriott Gold

Posts: 769

Quote:

Originally Posted by milesmuncher

Just booked a stay at the Element TSQ, checking in tomorrow night. Will report back on how it goes.

0/1 on SPG Keyless attempts. I'd gone through all the steps ahead of time and the app said it had everything it needed and would send me alert on my checkin day when things were ready - but I never got that alert. Took the nice people at the front desk a few extra minutes to figure out how to get me a key since their system was showing me as having checked in already.

Not a huge inconvenience by any means, but I was excited to get to try it out so that's a bit of a bummer.

Nov 10, 2014, 1:49 am

#66

Oxon Flyer

Moderator: British Airways Executive Club, Marriott Bonvoy

Join Date: May 2006

Location: Englandshire

Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...

Posts: 16,031

Quote:

Originally Posted by r415

And how does a Gold / Platinum SPG member choose their check-in amenity ? Is there a function within the keyless app for this ?

Nov 10, 2014, 2:49 am

#67

Starwood Lurker III

Company Representative - Starwood

Join Date: Jan 2011

Location: Guangzhou

Programs: SPG

Posts: 1,021

Quote:

Originally Posted by milesmuncher

Hi milesmuncher,

Sorry for any inconvenince.

If you could reach out to the SPG App Assist Team via email at [email protected], they will be glad to log the issue and open a ticket to look into this.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

Nov 10, 2014, 8:37 am

#68

GeneCMH

Join Date: Jun 2001

Location: Columbus, OH

Programs: AA-EXP 3MM, Bonvoy Lifetime Titanium

Posts: 582

Decent 1st experience

Used it at the Aloft Cancun this weekend. Had mixed success. Sometimes wouldn't work in the elevator or at the door lock, or when it did, the response time was very slow and or required several attempts. Maybe need more specific direction on exactly how and where to hold the phone. Using an iPhone 6+ it is hard to hold it flat against or near the sensor.

I like the idea of this and what SPG could ultimately do with the technology, I assume the system will get better and quicker as more bugs are worked out.

Nov 10, 2014, 10:29 am

#69

Starwood Lurker

Company Representative - Starwood

Join Date: Nov 2000

Location: Austin, Texas

Programs: Marriott Employee Level

Posts: 31,593

Quote:

Originally Posted by r415

When you use SPG Keyless, you are being checked into a room, so if you are interested in seeing what may have cleared up for an upgrade afterwards, you'll need to drop by the front desk and make an inquiry.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Nov 10, 2014, 10:30 am

#70

Starwood Lurker

Company Representative - Starwood

Join Date: Nov 2000

Location: Austin, Texas

Programs: Marriott Employee Level

Posts: 31,593

Quote:

Originally Posted by Oxon Flyer

And how does a Gold / Platinum SPG member choose their check-in amenity ? Is there a function within the keyless app for this ?

No, one would have to drop by the front desk to make that choice.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Nov 10, 2014, 2:40 pm

#71

RCyyz

Join Date: Dec 2007

Location: Body in Downtown YYZ, heart and mind elsewhere

Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat

Posts: 5,132

Quote:

Originally Posted by Starwood Lurker

Quote:

Originally Posted by Starwood Lurker

No, one would have to drop by the front desk to make that choice [of check-in amenity].

Suggestion to the SPG App team - please consider building these features into the keyless app. Thanks!

Nov 10, 2014, 9:33 pm

#72

merrickdb

Join Date: Dec 2001

Location: Nomad

Programs: AA MM EP, QF Gold, UA Silver, Hyatt Globalist, Marriott LTT, HH Gold, National Exec, Hertz PC

Posts: 1,107

Quote:

Originally Posted by Starwood Lurker

No, one would have to drop by the front desk to make that choice.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

I was actually asked what Platinum amenity I wanted by the iPhone app when checking in at the Aloft Harlem using SPG Keyless today.

Fairly uneventful and got a decent corner room on the top floor while dodging the check-in line. Only challenge was discovering I couldn't just press the sixth floor in the elevator and needed to also use SPG Keyless in the elevator which took some time to work during which I got a scenic trip from the lobby to the third floor and back to the lobby again. I do wish the app made it easy to chose a different credit card as I have a no-foreign-transaction fee card in my account but use an SPG Amex for stays in the U.S. like this one. Better yet, SPG and AMEX could just drop the foreign transaction fee from the SPG credit card and then I'd be perfectly happy to have it as the only credit card linked to SPG account. Instead, I'll have to make a trip to the front desk at some point to change credit cards.

Nov 10, 2014, 9:55 pm

#73

TerryK

FlyerTalk Evangelist

Join Date: Sep 1999

Location: New York, NY, USA

Posts: 12,482

Quote:

Originally Posted by merrickdb

.....I do wish the app made it easy to chose a different credit card as I have a no-foreign-transaction fee card in my account but use an SPG Amex for stays in the U.S. like this one. Better yet, SPG and AMEX could just drop the foreign transaction fee from the SPG credit card and then I'd be perfectly happy to have it as the only credit card linked to SPG account. Instead, I'll have to make a trip to the front desk at some point to change credit cards.

+1.:-: SPG Amex is my only card with foreign transaction fee. I am cancelling it when annual fee hits as card swapping is getting old.

Nov 11, 2014, 5:08 am

#74

margarita girl

FlyerTalk Evangelist

Join Date: Jun 2007

Location: Toronto

Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob

Posts: 15,521

I have 3 credit cards saved in my SPG profile.

Amex for stays in Canada.
US funds MC for stays in US.
Chase Marriott Visa (no forex fee) for all other countries.

I use the correct card when making my reservation.

Nov 11, 2014, 6:46 am

#75

TerryK

FlyerTalk Evangelist

Join Date: Sep 1999

Location: New York, NY, USA

Posts: 12,482

Quote:

Originally Posted by margarita girl

I tried that but it doesn't always work. Some properties take my defaut card no matter what especially when the reservation was modified subsequent to booking. You can only have one default card.