Originally Posted by diver858

While I appreciate Erin's efforts, it has become clear to me that she has not been empowered to address most issues. In one case - related to Citibank anniversary free night certificate - I waited 10 days for a response, she told me to call the Diamond desk, where the rep addressed my issue, scolded me for not calling them earlier, considered this forum window dressing, a waste of time.

Despite record profits, Hilton is leading the race to the bottom of the hotel industry. If Hilton was serious about this forum, they would provide Erin with support who are empowered to resolve issues.