FlyerJ

Ahh yes, the quote from the AC spokesperson... just like their standard "we value your feedback" line whenever they receive any feedback -- then dig in their heels and ignore.

"We value customer feedback of all kinds and a chance to respond… hopefully Rob Lowe -- and all of our customers -- will keep it coming"

They want feedback, and they've received a massive amount -- and a landslide after rouging mainline crossborder routes out of YVR and YYC. And what exactly have they done with that feedback? They've determined, and publicly stated a number of times, that he problem is that AC's customers are too stupid to understand the differences between mainline and Rouge. And that they need to communicate more about those differences.

What about the frequently-raised feedback that many average sized adults cannot fit in their seats without significant contorting and discomfort? Nope. All's good! In spite of all of the feedback on that point, AC has determined it's a communications and customer stupidity problem.

And what about the issue that taller adults (yet still within 'normal' height ranges) cannot fit at all in a standard Y seat on the 319 slaveships? Nope! No problem here! Feedback ignored! You silly customers just don't understand...