Originally Posted by
Michael19887
Exactly. Or, it could be useful at Hampton Inn/Hilton Garden Inns where upgrades are not a program benefit, or properties where all of the rooms are similar anyways (suburban HGIs come to mind) and you can lock in a high floor.
I DO NOT use this feature at Waldorf Astoria, Conrad, Hilton, or DoubleTrees unless I was pre-upgraded by the hotel and can select from the upgraded rooms (Conrad New York, Roosevelt New Orleans, and others upgraded me the night before and I could chose from the new room category). I've had conversations with a couple of FDCs who told me that they try their hardest not to move or upgrade people who use the digital lobby, because they assume you chose that room for a reason. Long story short, if you want an upgrade and weren't pre-assigned one that you can see in the app, don't use this feature and just ask at check-in.
My experience at Hilton Singapore was the exact opposite. Booked the basic room and 2 days before check in, i noticed from HH's app that I had been given a 2 category upgrade to an executive room. Didn't do the OLCI.
When I reached the hotel and checked in physically, was only given a 1 category upgrade.
After that incident, whenever I see from the app that I have a 2 category (and a 3 category once) upgrade, I'll do the OLCI and take screenshots every step of the way. And I'll always get the room shown in the app.