Originally Posted by
sfozrhfco
Unless the policy has changed, the first step is that you need to call and opt yourself in to get yourself on the upgrade list. You don't just get to choose a MCS select seat just because you are Silver/Gold. Once you are cleared and confirmed to MCS during the upgrade window (within 12 hours of flight time for silver) you can then select a seat. You can only select the Express seats in main cabin more than a day in advance of the flight.
Previously I've selected that option when booking through site. But regardless I called today to see if I can be upgraded and they told me it wasn't complimentary because I had booked through a 3rd party. I was told this was a new policy change.
Will try calling again to see if I get the same answer but this was through the silver line.