Just found out this morning as I went to check in that VA has changed their policy for free MCS upgrades if you're Silver/Gold. Apparently if you book through a 3rd party (which most people do when traveling for work) you cannot get the free MCS upgrade. You have to pay for it if you want it. The only way to get it is if you book through Virgin's website, call them directly or book through Kayak.

Really disappointing....I travel for work often with Virgin and have to use our online booking system. Seems as if they're disregarding anyone who travels on business which to me seems like a bad business model.

I'm also upset because there was no notification to members about this. I went back and looked through my emails and nothing was sent out....apparently this policy change happened about 3 weeks ago.

Anyone else find this disturbing? I'm honestly questioning whether or not I should yet again, find another loyalty program.