Perhaps it is blind loyalty, having been a United customer about 12 years now...including a few years in the pre-merger that were precarious, but I don't get a lot of the hate. I've had a few problems over the years but for the most part things run remarkably smoothly.
(though my peeve is unavailable gates at an on time arrival, that happens more than it should.)

I frankly don't care about IFE options, as I prefer to read. I'm seated in E+ on the aisle so that's fairly comfortable and the planes, for the most part, have retained the famous CO clean. Thankfully.
And I thought the new safety video was well done, even having viewed it countless time already.