Go Back  FlyerTalk Forums > Travel&Dining > Travel News
Reload this Page >

Lifehacker: Five Worst Airlines

Lifehacker: Five Worst Airlines

Old Oct 27, 14, 12:31 pm
  #16  
Suspended
 
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
Originally Posted by rwoman View Post
I cannot comment on UA (have not flown them in many years),

The change in earning RDMs will mean I earn 40-60% of what I earned on previous flights. That said, with ex-Europe fees on redemptions, the difference between booking an award with fees and just buying a ticket is not all that far apart. I tend to use miles for friends and family to meet somewhere in the USA or bring them to Europe.
I haven't flown UA in years either and theres a good reason for it, all one has to do is peruse all the negative threads on the UA forum.

As for DL, I to will be earning a huge percentage less of skymiles, but Delta claims award travel at lower redemption rates will be easier to find. HAA!! If you believe that then I have a bridge to sell you! Unfortunately, the race to the bottom continues.
DL2SXM is offline  
Old Oct 27, 14, 1:39 pm
  #17  
 
Join Date: Aug 2010
Location: YWG
Programs: Aeroplan, MileagePlus, Marriott Rewards
Posts: 2,132
I've taken LCCs in the past and had positive experiences, but Ryanair is a bridge too far... the stories of the "eff you" customer service stance is more than I'm willing to deal with. Supposedly they've changed, but I'll give it another 5 years before trying them just to be safe.
heraclitus is offline  
Old Oct 27, 14, 2:08 pm
  #18  
 
Join Date: Mar 2005
Location: HEF
Programs: Delta PM/2.9 MM; Hertz PC; National Executive Elite; Amtrak Guest Rewards; Marriott Bonvoy Gold
Posts: 4,369
Originally Posted by heraclitus View Post
I've taken LCCs in the past and had positive experiences, but Ryanair is a bridge too far... the stories of the "eff you" customer service stance is more than I'm willing to deal with. Supposedly they've changed, but I'll give it another 5 years before trying them just to be safe.
I haven't been on Ryanair since 2006; so I can't comment on what they are like now. I did fly seven different segments with them between 2003-06 and had good luck with them. They are not a business traveler airline; you must get to the airport 2 hours in advance to make sure you don't run afoul of their timing rules (i.e., get to the counter 39 mins 59 secs before departure time and lose your seat and your money, as 40 mins is the cut-off).

In quite a few cases they use general aviation airports with runways of 6,000 feet or more where the local government or chamber of commerce is willing to build them a terminal. Beauvais, France, about 50 miles north of Paris, comes immediately to mind; when I was there in 2006 the landside operation was in a brand new building but airside was essentially a portable dance hall. I've never been there, but the abandoned air force base called Hahn Airport is Ryanair's most egregious example of referring an airport to a distant city (it is something like 124 km or 77 miles from Frankfurt; that would be like the owners of Washington County Regional Airport in Hagerstown, Maryland calling themselves "Washington").

They cut corners in other ways, by not using jetways; many if not all of their aircraft have airstairs built into both the front and rear left doors.

Also, all service items on board are for sale; I heard that the Ryanair FA compensation is based on a commission of a percentage of products sold. I'm not sure whether they still do duty-free.

If you can put up with all of the foregoing, you can get good deals with them. However, they have a ton of LCC competition now. The "legacy" or "flagship" airlines have really taken hits on intra-European service.
ND76 is offline  
Old Oct 27, 14, 3:31 pm
  #19  
 
Join Date: Aug 2010
Location: YWG
Programs: Aeroplan, MileagePlus, Marriott Rewards
Posts: 2,132
I used Hahn airport back when I was a student to catch a Wizz Air flight. I was staying in Mainz so that cut the ride down a bit... it was a long distance but worth it for the savings. Not a fancy terminal by any standard, but as a bargain seeking student I didn't care

European LCCs like Wizz, Easyjet seem a bit friendlier compared to Ryanair, which took glee in refusing to provide any customer service whatsoever. That's why I never bothered to use them.
heraclitus is offline  
Old Oct 27, 14, 4:28 pm
  #20  
 
Join Date: Jan 2006
Location: OOL Australia
Programs: QFF (Gold), Skywards, Rapid Rewards,United, Velocity, Hilton Silver
Posts: 2,439
Originally Posted by weekilter View Post
Lifehacker posts results of nominations for worst airlines.

http://lifehacker.com/five-worst-air...8Lifehacker%29
The poll seems skewed in that many of those polled probably have only experienced 1 or 2 airline and the overall majority would be US based so RyanAir is really an unknown to most.
Lonely Flyer is offline  
Old Oct 28, 14, 2:09 am
  #21  
FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,114
Originally Posted by DL2SXM View Post
United has an absolutely horrendous on time % and cancels a heck of a lot of international flights. They fly and extremely outdated BE cabin in a 2-2-2 and in some planes, a 2-4-2 configuration. They deserve to be dead last.
First, UA doesn't fly BE. That's DL.
Next, their seat isn't "really outdated."
Even if it was outdated, that's no excuse for them being one of the 5 "worst airlines." There are plenty of worse airlines based on their customers, not based on how great a seat that LIES FLAT stacks up to the competition.

And their on-time rate isn't close to the industry's worst, your hyperbole not withstanding.
joshwex90 is offline  
Old Oct 28, 14, 5:48 am
  #22  
 
Join Date: Sep 2014
Location: BNE
Programs: KE/OZ/QF/VA
Posts: 68
they should add tiger airway (AU) to the list
kp88 is offline  
Old Oct 28, 14, 6:50 am
  #23  
 
Join Date: Nov 2013
Location: c2
Posts: 690
Originally Posted by Budley View Post
Ryanair isn't nearly as bad as it used to be. I'd also personally rank easyJet equal with Ryanair..
Surely. The #1 in torture goes currently to Wizz ;-)
brumbrum is offline  
Old Oct 28, 14, 6:55 am
  #24  
 
Join Date: Nov 2013
Location: c2
Posts: 690
FR

Originally Posted by ND76 View Post
you must get to the airport 2 hours in advance to make sure you don't run afoul of their timing rules
many many FR segments flown, many times later than t-30 at the gate (no checked baggage, so going directly there), never refused. Not as hot as it seems to be ;-)
brumbrum is offline  
Old Oct 28, 14, 7:05 am
  #25  
 
Join Date: Feb 2014
Location: South Florida
Programs: DL GM, SPG GOLD, UA DIRT, AA PLAT, US (RIP), Hilton HHonors
Posts: 705
They had me in agreement for the first two choices of theirs, and no surprise to me that UA makes the list will all the trouble they've had, but last time i checked, unless I'm mistaken, Ryan Air is not a US airline, and if this is supposed to be the world's top 5 worst airlines, no way DL and UA should be on the list... frontier probably shouldn't be either... and the reasons DAL makes the list I don't agree with... I fly them all the time and 99% of the time the in flight experience is great, baggage handling is great, on time efficiency is great, staff is great... I really don't understand those complaints... if they want to complain about SkyMiles and all those garbage changes I understand but to call DAL one of the worst airlines in the US is a dumb statement.
HatAndJacket is offline  
Old Oct 28, 14, 7:14 am
  #26  
 
Join Date: Feb 2003
Location: CT USA
Posts: 2,577
Easy targets. Ducks in a barrel.
JumboJet is offline  
Old Oct 28, 14, 11:39 am
  #27  
 
Join Date: Sep 2004
Location: Columbia, SC
Programs: UAL 1KMM,Hilton Diamond
Posts: 747
Crap happens with any airline. I have been flying United for almost 25 years. The difference is with the merged United, the folks at 'customer service' seem to invent reasons to deny any claim. On one international flight, there was a problem with the toilets. The F/A came through and gave us cards to request some type of compensation. Everyone on the plane was given one.

I went on line and completed the information. It took some weeks to get a response. A series of questions as to how I got the card, etc. It was almost like I was committing a criminal act by completing the form. Another month past and I got 10,000 miles. I think they wanted me to just forget it.
santarosaflyer is offline  
Old Oct 28, 14, 4:12 pm
  #28  
 
Join Date: Jul 2013
Location: YYC/MNL
Programs: Marriott Bonvoy SE
Posts: 488
I guess I have to fly Delta and United more. My flights with them have been delightful (US to Asia with Delta and Canada to USA for United).

Philippine Airlines should be on the list for having old and outdated fleet while charging premium $$$ for fares.

There's a reason why PAL is the only major SE Asian airline that's not part of an alliance.
flipstah is offline  
Old Oct 28, 14, 5:31 pm
  #29  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 28,094
This would be the very definition an an "unscientific poll". UA worse than Air Koryo?
CPRich is offline  
Old Nov 5, 14, 8:32 pm
  #30  
 
Join Date: Sep 2010
Location: Western Europe
Programs: TKP, SKG, CSG, MAG, Sixt Plat, Marriott Plat, SPG Gold
Posts: 616
Obviously the list is idiotic; it's compiled from responders from a specific geographic area - an area not unknown for being more than a bit self-centered when it comes to this type of polls.

Someone upthread suggested Wizzair, and it's probably not a bad bet for a bottom feeding sardine-can operator. But is it worse or better than Ryanair or Spirit? Don't know, would you rather die from bubonic plague or ebola?

But you'd need to venture way off the beaten track to find the true horrors; those airlines where actually reaching your destination in one piece is a bit of a miracle. Just down from that will be the airlines who are measuring on time performance in weeks or days, using aircraft where the maintenance records have been lost for decades, and always with a sense of customer service analogous with a crocodiles's loving affection for chicken. You will find these airlines in various parts of Asia, and most parts of Africa. Go give Fly540 of Ghana a whirl, I dare you, and if you survive the ordeal you can tell me more about how horrible it was you could only stuff 2 of your kitchen sinks in the overhead, last time you commuted from ORD to SYR.

Originally Posted by CPRich View Post
This would be the very definition an an "unscientific poll". UA worse than Air Koryo?
You mean the airline that serves up a multi-course hot meal on a 1.5 hour flight, has extremely attentive and charming staff serving in a cabin showing patina rather than neglect, doesn't charge you anything besides the basic ticket price, and does so using aircraft that are rather exotic?
Sheikh Yerbooty is offline  

Thread Tools
Search this Thread
Search Engine: