Originally Posted by
m0hamed
Think of them as concierge and room service combined. They will do things you request, but clearly if you ask for beer they are going to get it from room service, not an external store.
Also, they may delegate duties outside the hotel to the concierge or other staff.
My assessment is they tend to look after a certain floor.
In Princeville our Butler was assigned to all of the top tier suites, i.e. only the top 3.
I would like a butler at home. I can't afford one. I don't really use the butlers in the hotels. Nice to know they are there, but very little I ever actually request of them.