FlyerTalk Forums - View Single Post - 4 hours delay on vueling. Am I eligible for compensation?

Oct 23, 2014, 9:51 pm

#14

more4less

Join Date: Dec 2006

Programs: LH SEN, FB Plat., HH D.

Posts: 5,050

Quote:

Originally Posted by Doppy

Any other thoughts on a collection agency in Spain or know where to file a complaint with the Spanish authorites (and whether that will make any difference)?

Friend's flight was oversold, didn't ask for volunteers. Per EU rules they should have to pay 250 euros compensation (gate agent even suggested this), but the company doesn't respond to inquiries.

I filed a complaint with the spanish authorities and one year after is still under investigation.
One colleague, on the same flight, went through a collection agency, and after 8/9 months he got the compensation minus the fee(do not know how much) that the agency charges.

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