Originally Posted by NJUPINTHEAIR

The reason I asked is they are absolutely wrong and I had a similar thing happen to me.

I researched on the Internet and found the definition of a double room is NOT a twin room, but a room with 1 bed and I sent that back to them -- ultimately my claim was approved because I escalated it as I had picked a King bed room on Hyatt.com and as I recall, I had compared it with a Double bed room from Amoma.com, as well!

However, I would find the same standard sort of definition and PM GP Concierge and have him/her deal with it, for if there is only 1 room type with 1 bed in the room, then you should have it approved -- as long as you picked the King bed room on Hyatt.com, that is.

If there was more than 1 room type with 1 bed -- King or Queen available on Hyatt.com, then you would lose as you can specify the bed type with Hyatt. But when there is only 1 bed type with 1 bed in the room, well then, a Double Bed room found on amoma.com fits the definition perfectly of a King bed on Hyatt.com.

Remember a Double bed room is not the same as a Twin bed room, which commonly means 2 Twin beds, so if you had wanted two (2) beds in the room and you selected that from Hyatt.com, then they were correct to deny the claim.

Good luck!