Originally Posted by
dannyrado
I've just had a claim against amoma.com refused.
I tried to match a rate that includes breakfast to a rate that includes breakfast (I won't be diamond by the time I stay.)
It got refused by hyatt because they have cheaper rates..... That are room only.
The BRG is getting laughable now.
While there are a number of reasons to be bewildered with the BRG of late, this is actually not one of them.
The T&Cs are very clear on this: no matter what rate you find elsewhere, it must be cheaper than the best available rate on hyatt.com.