FlyerTalk Forums - View Single Post - Best rate guarantee (BRG) - success, failure & discussion 2012-on [Master Thread]
Old Oct 14, 2014 | 5:04 am
  #2122  
HHQX888
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10 Years on Site
 
Join Date: Jan 2014
Posts: 653
Originally Posted by MichaelJapan
Strange. I was able to get BRG on properties sold out on SPG website before. Most recently Westin Osaka in early August.
The wording of their initial approval is changed from "please respond within 24 hrs with your online confirmation number" to "please respond within 24 hours with written request to make a booking on your behalf (or something very similar).

I'd try submitting one more time and calling them to inquire if it gets rejected again.

You can see my situation with 'sold out' rooms and BRG claim here :
Sold out rooms

Dirty game with BRG department, maybe same of lukers can answer 'Can we make BRG claim on sold out rooms on spg pages ?' And then update wiki page.
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