still unable. will go to ec261/4 collection agency soon.
Dear Customer,
As we have already given a resolution to your claim in our previous mail, we have reexamined this case and have verified that our company has complied at all times with our Conditions of Carriage and the Regulation of the European Commission.
We would like to apologize once again for the fact that we can not resolve your claim to your satisfaction.
Your reference number is: x
Please use this reference for future queries about your case, or click reply on this email.
Best regards,