Originally Posted by SDCA

With the plastic blue sleeves going away, you were suppose to get some sort of white piece of paper from the "gate agent". The person you were referring to is NOT a "gate agent". They are an OPS agent, also known as the "boarding" agent.

They gate agent were suppose to give you a white piece of paper in lieu of the blue sleeves like before. The paper has printed rules of about where to not to sit on the aircraft, etc. Also, I have seen pre boarders with what looks like a boarding pass that has in BOLD letters PRE-BOARDS on it. If you don't have that, the boarding agent would not know and assume you are like any other passengers waiting to board.

You should have gotten that piece of paper and show it with along with your boarding pass when they call for pre-boards.