Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
Programs: UA 1MM 1K, Marriott Gold, Hyatt Explorist, status-free on AA, AS, B6, DL, WN, Amtrak, etc.
Posts: 1,481
About 3.5 hours
Another data point for this thread: I wanted to SDC from a connecting flight to a non-stop flight, but the app only showed a later connecting flight, while the site wouldn't allow any sort of SDC and suggested I call (which would have been a poor option, since I'm at a conference and would rather not have to camp out on my phone for 15 minutes).
I tweeted to @united to see if they could handle that; I got a reply back 1:45 later, I DMed my flight info, and less than two hours later it was done. They can put me down as a satisfied customer. ^