Originally Posted by
sethb
TA is extremely unreliable. There is a thread on the Hilton forum here about a hotel that walked 3 Diamond members, two of whom gave it 1* reviews. There suddenly appeared a huge influx of first-time reviewers posting 5* reviews for reasons like "the elevator worked" and "the room had a thermostat".
I would not be surprised if all the chains had teams of employees dedicated to this.