Originally Posted by
j.bell
FYI, I had a tip from a SC agent a few weeks ago that it's essentially by MQD, or some other related internal metric of overall customer "value" and *not* by fare class on the specific flight. I didn't ask for details beyond that.
Delta officially puts all Plats and Diamonds in the 'High Value Customer' category regardless of MQD. Maybe she was referring to a reference of High Value Customer in the memo.