Originally Posted by
DeltaWings
I'm appreciative that an alternate hotel was arranged, but I also believe in my Platinum guarantees being honored. The hotel knew about the reservation three days in advance. I doubt all the other accessible rooms were occupied by fellow Plats and they chose to walk me.
Am I being too much of a DYKWIA?
I don't think so. You reserved what you needed.
My guess is that the hotel gave away the type of room you needed because it was full, and someone wasn't careful enough to ensure that whoever got it would be checking out in time for your stay.