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Old Sep 1, 2014 | 8:53 am
  #13  
DeltaWings
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Join Date: Jan 2010
Location: STL
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It was guaranteed and I rarely make a reservation without it being confirmed. I only do that at hotels I am a regular guest at. I'm usually upgraded to a suite at those properties anyway.

The FD agent asked if I would accept a King bed instead of two doubles/queens (I was with my sister on this trip visiting my grandma) and I agreed, but those were all occupied as well. She picked up the phone and called the Wyndham next door and said she had a reservation she couldn't honor and gave my rates when asking if they would match it. She then told me to go to the Wyndham and I would still get the stay posted to my MR account.

I've never experienced this direct issue before, but on two occasions I was given rooms that were hardly acceptable in terms of accessibility (ie: toilet between a wall and the sink with no space for a WC) and the hotels have refunded the stay.

I'm appreciative that an alternate hotel was arranged, but I also believe in my Platinum guarantees being honored. The hotel knew about the reservation three days in advance. I doubt all the other accessible rooms were occupied by fellow Plats and they chose to walk me.

Am I being too much of a DYKWIA?
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