Originally Posted by
DeltaWings
I tried to check-in to a Courtyard that I have previously stayed at today. They were unable to honor my request for a room with a roll-in shower and they called a Wyndham next door. My CY rate was honored at the Wyndham.
I looked at the Plat Reservation Guarantee and it says the following:
Should I e-mail MR customer service and request tonight's room cost ($143 plus tax), the $100 and 90,000 points that are offered as compensation? Or does the fact that they had rooms available - just none with roll-in showers - make a difference?
The FD agent said that I would still be credited the points for the CY stay, but how likely is that? The res now appears as canceled in my MR account.
Thank you in advance for any guidance.
John
I never would have believed it but I started to make a reservation at a random CY and room type with a roll in shower WAS in the guaranteed box!
If your original reservation (email?) says that, you have a huge chance at the windfall.
Part of me thinks, well, they went out of the way to accommodate you and your needs, which is not typical of the general population so don't frown on good karma. Then again, it is quite a payday. Have you ever run into this problem before being presumably a frequent traveler with this need?