Originally Posted by
DeltaWings
If they don't offer the gift, they owe you $100. The FD assuming you want the points is not enough. You won't get the cash after check-out, but you cold always e-mail the property and press for more points.
My reservation was guaranteed - I'll see if the points post and will ask MR about the 90k, which I know the property is responsible for, but the room rate doesn't matter too much to me -- I have a room, which is nicer than the CY offering (Didn't know Wyndham was nice, given what's in their portfolio). The points would be nice, though.
Never really had a good experience at that CY and I held off on sending a complaint to MR three weeks ago since I knew I'd be back this weekend. Now, I'll complain.
Correct, but you have to speak to the front desk prior or at checkout regarding not being offered the arrival gift. Many threads on here (and personal experience) about being told "owe you wanted the points" or "we just gave you the points". I always push back and say NO, I wasn't offered and get the $100.00. Its not something that can be addressed after leaving.
The issue about your reservation guarantee is whether or not that specific feature was guaranteed. There are fields on the reservation that list "guaranteed" and "requested" features. Where was the shower type?